{"id":479,"date":"2020-04-03T17:28:31","date_gmt":"2020-04-03T15:28:31","guid":{"rendered":"http:\/\/85.25.100.61\/2020\/wordpress\/arum-access\/conditions-generales-de-vente\/"},"modified":"2020-05-29T10:03:24","modified_gmt":"2020-05-29T08:03:24","slug":"terms-of-sales","status":"publish","type":"page","link":"https:\/\/www.arumaccess.com\/en\/terms-of-sales\/","title":{"rendered":"General conditions of sale of services"},"content":{"rendered":"

All our services, Support, Advice, Education, Solutions are tailor-made in relation to the expression of your needs.<\/strong><\/span> <\/span><\/p>\n

A forward-looking note (the background and form) and an associated quote (the budget) are developed specifically to meet your expectations.<\/p>\n

Understanding of your problem,<\/p>\n

Our vision and our bias to respond to it,<\/p>\n

The calibration of our response,<\/p>\n

Our commitment of means,<\/p>\n

Your validation of our approach \u2026<\/p>\n

\u2026 are required to establish the contract.<\/p>\n

Our services are multimodal and use face to face, remote or digital.\u00a0\u00a0\u00a0<\/p>\n

On the Education part, our training is carried out exclusively in intra-company.<\/p>\n

Formation – Animation – Conseil \u2013 Accompagnement Individuel \u2013 Traitement \u00e0 fa\u00e7on<\/p>\n

Selon l\u2019article L441-6 du code du commerce<\/p>\n

ARTICLE 1\u00a0: OBJET<\/h2>\n

En ex\u00e9cution du pr\u00e9sent contrat, ARUM AcCESs, ci-apr\u00e8s le prestataire, s\u2019engage \u00e0 organiser, dans le cadre du projet de collaboration valid\u00e9 conjointement, la mission d\u00e9finie<\/p>\n

ARTICLE 2\u00a0: OBLIGATION DU PRESTATAIRE<\/h2>\n

2.1\u00a0: responsabilit\u00e9 du prestataire<\/strong><\/p>\n

Le prestataire s\u2019engage \u00e0 mener \u00e0 bien la t\u00e2che pr\u00e9cis\u00e9e \u00e0 l\u2019article 1, conform\u00e9ment aux r\u00e8gles de l\u2019art et de la meilleure mani\u00e8re. Il devra solliciter du client tous les \u00e9l\u00e9ments n\u00e9cessaires \u00e0 la bonne ex\u00e9cution de la prestation.<\/p>\n

2.2\u00a0: responsabilit\u00e9 du client<\/strong><\/p>\n

Le client est dans l\u2019obligation de donner acc\u00e8s aux informations ou \u00e0 des moyens techniques et\/ou humains.<\/p>\n

ARTICLE 3\u00a0: CONFIDENTIALITE<\/h2>\n

Le prestataire consid\u00e9rera comme strictement confidentiel, et s\u2019interdit de divulguer, notamment toute information, document, donn\u00e9e ou concept, dont il pourra avoir connaissance \u00e0 l\u2019occasion du pr\u00e9sent contrat. Pour l\u2019application de la pr\u00e9sente clause, le prestataire r\u00e9pond de ses salari\u00e9s et comme de lui-m\u00eame. Les partenaires associ\u00e9s \u00e0 la mission par le prestataire sont soumis aux m\u00eames r\u00e8gles de confidentialit\u00e9 voire de secret professionnel. Le prestataire, toutefois, ne saurait \u00eatre tenu pour responsable d\u2019aucune divulgation si les \u00e9l\u00e9ments divulgu\u00e9s \u00e9taient dans le domaine public \u00e0 la date de divulgation ou les obtenait de tiers par des moyens l\u00e9gitimes.<\/p>\n

ARTICLE 4\u00a0: COMPOSITION<\/h2>\n

Dans le cadre d\u2019une formation, le nombre de participants par groupe est d\u00e9fini en fonction de l\u2019objectif du s\u00e9minaire avec un maximum p\u00e9dagogique de 10.<\/p>\n

Pour les autres prestations collectives, le nombre est d\u00e9termin\u00e9 conjointement avec le client.<\/p>\n

La liste des participants (pr\u00e9nom-nom-fonction-entit\u00e9) est communiqu\u00e9e 3 semaines avant la date de d\u00e9marrage de la formation ou prestation collective.<\/p>\n

ARTICLE 5\u00a0: DUREE<\/h2>\n

La dur\u00e9e de la formation ou de la prestation est indiqu\u00e9e dans la proposition contractuelle (recto).<\/p>\n

ARTICLE 7\u00a0: FACTURATION<\/h2>\n

L\u2019\u00e9ch\u00e9ancier de facturation est d\u00e9fini dans la proposition contractuelle (recto). Pour une formation, la proposition contractuelle fait office de convention simplifi\u00e9e est jointe \u00e0 la premi\u00e8re facture.<\/p>\n

Dans le cas o\u00f9 la prestation est prise en charge par un organisme collecteur ou une structure de rattachement, le client est en charge de faire les demandes n\u00e9cessaires aupr\u00e8s de celui-ci afin de faire respecter nos conditions g\u00e9n\u00e9rales de vente.<\/p>\n

Avant le d\u00e9but de la session, le client s\u2019assure que l\u2019organisme collecteur ou la structure de rattachement fera parvenir obligatoirement \u00e0 ARUM AcCESs un bon de commande ou une confirmation de prise en charge.<\/p>\n

La somme indiqu\u00e9e au contrat comprend l\u2019animation des prestations d\u00e9crites au recto de la proposition contractuelle.<\/p>\n

Sauf dispositions forfaitaires mentionn\u00e9es au contrat, cette somme ne comprend pas\u00a0:<\/p>\n

    \n
  • La duplication des supports sp\u00e9cifiquement \u00e9labor\u00e9s pour les participants<\/li>\n
  • Les frais de location de salle de r\u00e9union<\/li>\n
  • Les frais de location de mat\u00e9riel<\/li>\n
  • Les frais d\u2019h\u00e9bergements des participants<\/li>\n<\/ul>\n

    Les frais de d\u00e9placements et d\u2019h\u00e9bergement de l\u2019animateur sont factur\u00e9s distinctement au r\u00e9el par ARUM AcCESs sur justificatifs.<\/p>\n

    ARTICLE 8\u00a0: CONDITION DE REGLEMENT<\/h2>\n

    En respect de la loi en vigueur en date du 1er<\/sup> janvier 2009 (LME), les prestations sont payables en euros (ch\u00e8que ou virement bancaire), acquitt\u00e9es d\u00e8s r\u00e9ception de facture.<\/p>\n

    Sauf dispositions contraires mentionn\u00e9es sur la proposition contractuelle, les actions sont payables 50% \u00e0 la commande, 50% \u00e0 r\u00e9ception de facture.<\/p>\n

    Tout retard de r\u00e8glement entrainera de plein droit, sans qu\u2019un rappel soit n\u00e9cessaire, une p\u00e9nalit\u00e9 de retard fix\u00e9 \u00e0 1,5 le taux d\u2019int\u00e9r\u00eat l\u00e9gal \u00e0 partir du 8\u00e8me<\/sup> jour suivant la date de facture<\/p>\n

    ARTICLE 9\u00a0: TAUX DE CHANGE<\/h2>\n

    ARUM AcCESs se r\u00e9serve le droit de revoir ses tarifs pour les prestations en devise hors euro selon le taux de change et frais bancaires associ\u00e9s.<\/p>\n

    ARTICLE 10\u00a0: ANNULATION OU REPORT<\/h2>\n

    10.1 Annulation et report<\/strong><\/p>\n

    L\u2019action sera factur\u00e9e dans les conditions ci-apr\u00e8s\u00a0:<\/p>\n

    -report ou annulation communiqu\u00e9e par \u00e9crit au moins 30 jours avant l\u2019action\u00a0: aucune indemnit\u00e9<\/p>\n

    -report ou annulation communiqu\u00e9e par \u00e9crit moins de 30 jours et au moins 15 jours avant l\u2019action\u00a0: 30% des honoraires relatifs \u00e0 l\u2019action seront factur\u00e9s au client.<\/p>\n

    -report ou annulation communiqu\u00e9e par \u00e9crit moins de 15 jours avant l\u2019action : 70% des honoraires relatifs \u00e0 l\u2019action seront factur\u00e9s au client.<\/p>\n

    -report ou annulation communiqu\u00e9e par \u00e9crit moins de 7 jours avant l\u2019action : 100% des honoraires relatifs \u00e0 l\u2019action seront factur\u00e9s au client.<\/p>\n

    En cas de financement par un organisme collecteur, le d\u00e9dit sera factur\u00e9 \u00e0 l\u2019entreprise.<\/p>\n

    Tous les frais engag\u00e9s seront factur\u00e9s<\/p>\n

    10.2 Notification<\/strong><\/p>\n

    Toute d\u00e9cision de report ou d\u2019annulation doit, pour \u00eatre effective \u00e0 l\u2019\u00e9gard de la soci\u00e9t\u00e9 D2A Consulting, avoir fait l\u2019objet d\u2019un accus\u00e9 r\u00e9ception de sa part<\/p>\n

    ARTICLE 11\u00a0: ABSENCE DE PARTICIPANT A UNE ACTION<\/h2>\n

    En cas d\u2019absence de participant(s) \u00e0 une action en cours, le montant de la prestation reste inchang\u00e9.<\/p>\n

    ARTICLE 12\u00a0: RESSOURCES UTILISEES<\/h2>\n

    Pour mener \u00e0 bien sa mission, ARUM AcCESs se r\u00e9serve le droit de faire appel \u00e0 des prestataires externes.<\/p>\n

    ARTICLE 13\u00a0: RESILIATION<\/h2>\n

    Chacune des parties pourra, en cas de non-respect par l\u2019autre partie de l\u2019une des quelconques obligations mises \u00e0 sa charge par le pr\u00e9sent contrat, r\u00e9silier celui-ci de plein droit apr\u00e8s avoir adress\u00e9 \u00e0 l\u2019autre partie une lettre recommand\u00e9e avec accus\u00e9 r\u00e9ception contenant mise en demeure de se conformer \u00e0 ses obligations rest\u00e9es infructueuses. L\u2019int\u00e9gralit\u00e9 du temps pass\u00e9 sera n\u00e9anmoins enti\u00e8rement factur\u00e9e.<\/p>\n

    ARTICLE 14\u00a0: REGLEMENT DES LITIGES<\/h2>\n

    Les parties s\u2019efforceront de r\u00e9gler \u00e0 l\u2019amiable tous litiges n\u00e9s \u00e0 l\u2019occasion du pr\u00e9sent contrat. En cas de d\u00e9saccord persistant, le Tribunal de Commerce de Cr\u00e9teil sera seul comp\u00e9tent.<\/p>\n

     <\/p>\n

    ARUM AcCESs – 7 bis rue des Clotais – 94360 BRY sut Marne
    \nAccompagnement – Conseil – Education \u2013 Solutions
    \nT\u00e9l. : 06 61 63 00 22 – Email : p.boquet@arum_access.com
    \nSASU au capital de 1 500 \u20ac – RCS CRETEIL\u00a0 852 904\u00a0069
    \nSIRET 852 904 069 00014 – APE 7022Z – TVA FR 47852904069
    \nN\u00b0 de formation\u00a0: 11941010994 \u2013 Certification QUALIOPI en cours<\/p>\n","protected":false},"excerpt":{"rendered":"

    All our services, Support, Advice, Education, Solutions are tailor-made in relation to the expression of your needs. A forward-looking note (the background and form) and an associated quote (the budget) are developed specifically to meet your expectations. 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